How did you get on with coaching your customers this week?

Hello Sales Reset Community

Our first newsletter of the week introduced the BIG difference between using your knowledge for either ADVISING or COACHING.

You can use everything you know to:

• ADVISE: You can answer your customers' questions and explain your products and services.

• COACH: Or you can use your hard-won knowledge and experience to coach your customers.

In our first newsletter, we gave you some guidance about when to advise and when to coach.

Our mid-week newsletter introduced the idea of digging deeper when coaching customers. We introduced a simple yet powerful process for asking some terrific coaching questions.

Reflection and learning at the end of the week

How did you get on with all of these ideas and recommendations?

Here are some questions to help you reflect at the end of the week:

• Did I try coaching customers? This is a closed question! The answer is either YES or NO. If your answer is NO, the next question is, why didn’t you try coaching customers? Not convinced about the approach? Were there no opportunities this week to coach customers? If your answer is YES, proceed to the following questions! 😀

• How did your customers respond? When you did try to coach your customers, how did they react? What were the best parts of their reactions?

• What was the most challenging part of coaching customers? Now that you pause and reflect at the end of the week, what was the toughest aspect of this week’s focus on coaching customers?

• What have you learned about coaching customers? What were the most significant and valuable lessons from your experience of coaching customers this week?

• Maintaining what you’ve learned: How will you retain this focus on coaching customers in the weeks and months ahead?

Join our FREE community and LIVE! online workshops

Our new Sales Reset Together community is now meeting regularly. Click here to join and register to join our LIVE workshops to share experience and practice. 

• Sales Reset Stories: Members meet to share their experiences and stories of this week’s Weekly Sales Reset theme. Every Tuesday at 4:30 pm UK time 

• LIVE! Practice: We’re about to meet monthly to practice in small group role-play sessions using Zoom break-out rooms. On Thursday, November 7 at 4:30 pm UK time, our LIVE! Practice will focus on coaching customers. 

We look forward to meeting you in our community and hearing your stories about coaching customers.

We hope you have a great weekend!

The Sales Reset Team

Does your sales team leader or coach subscribe to our companion weekly newsletter, Sales Reset Leaders?